Terms of Service

1. Acceptance of Terms

By accessing or using Lexora, you agree to be bound by these Terms of Service. You must be at least 18 years of age to use Lexora. By using the platform, you confirm that you meet this requirement. If you do not agree to these terms, please do not use our platform.

2. Description of Service

Lexora is a product of 15269113 Canada Inc., a corporation incorporated under the laws of Canada. Lexora provides legal information tools powered by Claude AI (Anthropic) and a platform to connect users with licensed legal professionals in Ontario. Lexora is not a law firm and does not provide legal advice. The information provided through our platform is for general informational purposes only.

3. Not Legal Advice

The content on Lexora, including information generated by the AI, does not constitute legal advice. You should consult a qualified lawyer for advice specific to your situation. Any connections made through the Case Pool are between you and the lawyer directly. Lexora is an introduction platform only and does not endorse, guarantee, or assume responsibility for the conduct, qualifications, or advice of any lawyer you connect with through the platform.

All lawyers listed on Lexora are verified members in good standing with the Law Society of Ontario (LSO) at the time of onboarding. However, Lexora does not continuously monitor lawyer standing and cannot guarantee ongoing status.

4. Subscriptions & Payments

Lexora offers free and paid subscription plans. Paid plans are billed on a recurring basis (monthly or annually) through Stripe, our third-party payment processor. By subscribing to a paid plan, you agree to the following:

Billing: Your subscription will automatically renew at the end of each billing cycle (monthly or annually) unless you cancel before the renewal date. The applicable subscription fee will be charged to the payment method on file.

Free trial: New subscribers may receive a 7-day free trial. If you do not cancel before the trial ends, your payment method will be charged for the selected plan.

Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will continue to have access to paid features until your current period expires.

Refunds: Subscription fees are generally non-refundable. If you believe you have been charged in error, please contact us at hadi@scalrlabs.com and we will review your case.

Lapsed subscriptions: If your subscription lapses or is cancelled, your account will revert to the free tier. Your data and case history will be retained, but access to paid features will be restricted until you resubscribe.

Stripe handles all payment processing. Lexora does not store your full credit card number. By subscribing, you also agree to Stripe's Terms of Service.

5. Case Pool

When you submit your case to the Case Pool, you explicitly consent to your case information being made available to matched Ontario lawyers. Matched lawyers may purchase per-case access to contact you directly. "Purchasing access" means a lawyer pays a fee to Lexora to receive your contact details and case summary so they can reach out to you. This is a facilitation service: Lexora is not a party to any legal engagement between you and a lawyer. Any retainer, fee arrangement, or legal relationship you enter into is solely between you and the lawyer.

Once submitted, your case progresses through the following statuses: Submitted (awaiting review), Matched (a lawyer has been matched to your case), and Contacted (the matched lawyer has reached out to you). You can track your case status within the app at any time.

Case data may be cached locally on your device for performance. Clearing your browser data may reset your local case view, but your case data is retained on our servers.

Anonymized case data may be used by Lexora to improve our AI model and platform services. No personally identifiable information is used for this purpose.

6. PDF Case Export

Lexora allows you to export your case summary, action plan, and related details as a PDF document. Exported PDFs are generated for your personal use only. You acknowledge that the content of the PDF is AI-generated and does not constitute legal advice. You may share the PDF with a lawyer or other professional at your own discretion, but Lexora is not responsible for how exported content is used or interpreted.

7. Live Chat Support

Lexora provides live chat support via Tawk.to, a third-party service. Chat conversations may be logged for quality assurance and support purposes. By using the live chat feature, you acknowledge that Tawk.to facilitates the conversation and may collect data such as your IP address and browser information in accordance with their privacy policy.

8. Data Caching

Lexora caches data both server-side and client-side to improve performance. Server-side caches expire automatically. Client-side data is stored in your browser's localStorage and persists until you clear your browser data. Clearing browser data may reset your local preferences, session state, and cached case views, but will not affect data stored on our servers.

9. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating an account. You must notify us immediately of any unauthorized use of your account.

10. Acceptable Use

You agree not to misuse our services, including but not limited to: submitting false or misleading information, attempting to access other users' data, interfering with the platform's operation, impersonating any person or entity, or using the service for any unlawful purpose. Lexora reserves the right to remove any content or case submission that violates these terms.

11. Intellectual Property

Lexora's platform, branding, AI systems, and all associated technology are owned by 15269113 Canada Inc. and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the platform without our express written permission.

You retain ownership of the personal information you submit, but grant Lexora a limited license to use anonymized case data for platform improvement as described in Section 5.

12. Indemnification

You agree to indemnify and hold harmless 15269113 Canada Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the platform, your violation of these Terms, or your interaction with any lawyer connected through Lexora.

13. Limitation of Liability

Lexora is provided "AS IS" without warranties of any kind. To the fullest extent permitted by law, 15269113 Canada Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including any reliance on information provided by the AI or any outcome resulting from a lawyer connection made through the Case Pool.

14. Termination

We reserve the right to suspend or terminate your access to Lexora at our discretion, with or without notice, for conduct that we believe violates these Terms or is harmful to other users or the platform. If your account is terminated, any active subscription will be cancelled and no further charges will be made.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms shall be resolved exclusively in the courts of Ontario.

16. Changes to Terms

We may update these Terms from time to time. Continued use of Lexora after changes constitutes acceptance of the updated Terms. We will notify users of significant changes by posting the updated Terms on our platform.

17. Contact Us

If you have questions about these Terms of Service, please contact us at hadi@scalrlabs.com.